Uber’s Contact Info for Driver Partners

The other day I sent an email to partnersny@uber.com with a support question.  That had always been the way to contact them in the past.  I was stunned to get a message back that read:

We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team. - Team Uber
We’re sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.
– Team Uber

So I go to help.uber.com as they recommended and it was no help at all – at least not at first, second or third glance!  There seemed to be no way to contact them from that page.  After doing about an hour’s worth of searching I finally found it

Go to: Continue reading “Uber’s Contact Info for Driver Partners”

Uber Raises Driver Pay in NYC – Rate Cut Not Working

I don’t know what’s going on around the rest of the country, but here in New York City, it looks like Uber’s rate cuts, earlier this year, have been a complete flop.

I first noticed this three to four months ago when I realized 70%-80% of Manhattan was on fire with beautiful orange and red surge colors filling the map, several times a day, every day of the week.  When the whole map lights up in red for several hours each day Uber tells us that means there are too many passengers for the available number of drivers.  But what it tells me is that there has been a long-term mass exodus of drivers as a result of this year’s rate cuts.  Prior to this last cut, things appeared to be in equilibrium, as the surges were infrequent and short-lived.  But gradually over the few months following the last cuts, I noticed surges became more frequent, they lasted longer and they covered a larger area. Continue reading “Uber Raises Driver Pay in NYC – Rate Cut Not Working”

Read This If You Really Want to Know How Much You’re Making as an Uber/Lyft Driver

A reader named “John”, who says he’s an accountant, posted this excellent analysis of driver income as a comment on another article. I thought it was so good that I wanted to post it as a separate article so everyone would see it.   Here’s what he had to say:

I have been driver for LYFT and UBER for 1 year and working full time for 9 months. I have completed over 2,200 rides. I have an accounting background and I lost my professional job. Out of desperation, I became a driver for UBER/LYFT. I keep precise records of all income and expense. The bottom line statistics are not at all promising to be a driver. I took precise mileage and earnings figures. For 9 months, I drove 41,291 miles, gross revenues before expenses and taxes were 0.61 cents/mile (including cash/non-cash tips). In my market, average gross revenue for UBER and LYFT is 0.80 cents/mile BEFORE 20% commission paid to UBER/LYFT. Of significance, my gross earnings per mile was 25% higher in 2015 ($1.00/mile), which means that average gross earnings per mile will be LESS in future periods. Thus, my findings at the end of this post are UNDERSTATED. Earnings include prime time and surge pricing. I worked more than full time for 6 months during all optimal times of the day (12+ hours/day, 5+ days/week). Continue reading “Read This If You Really Want to Know How Much You’re Making as an Uber/Lyft Driver”

How Much do Uber Drivers Really Make?

UPDATED 9/29/2016

Finally, we have some believable driver-generated data on how much Uber and Lyft drivers are making around the country.  And the picture is grim – very grim.  After taking into account car and driving expenses, almost no one is making even minimum wage!

In the vast majority of the country, no one makes more than $11 an hour.  For every city other than New York, earnings range from about $8.80 – $11 an hour.  This is according to SherpaShare, a financial analytics site that allows drivers who work for on-demand companies to track their earnings.  Continue reading “How Much do Uber Drivers Really Make?”

Uber Dumps Uber Black and SUV in Connecticut

Uber just dropped its Black and SUV services in Connecticut, replacing them with a new service called “Premium”.   The new service appears to require the same Black cars and SUVs, but prices have dropped 27%-30%.

For those of you who have invested in a luxury black car or SUV, once again Uber has with no warning, decided to screw you.

This is just a heads up that this change might be coming to a city near you.  So, if you’re thinking about investing big bucks into a premium vehicle, you might want to check twice (or three times)! Continue reading “Uber Dumps Uber Black and SUV in Connecticut”

Lower Rates Mean Higher Prices

Apparently Uber’s last round of price cuts has resulted in much higher prices.

Have you noticed that since the last price cuts your area has been surging more frequently and for longer durations?  I don’t know if it’s just New York or if it’s everywhere.  But I see the same thing in northern New Jersey as well. Continue reading “Lower Rates Mean Higher Prices”

Is Uber Using ‘Self-Responding’ Support?

With all the talk of Uber gearing up to use self-driving cars, apparently they have already started using self-responding support!

I just sent in a support request for the first time in a long time and what I got back looked like a computer-generated response. So, I sent in the exact same request again and got nearly the same response each and every time!  Wait until you see their responses.  Continue reading “Is Uber Using ‘Self-Responding’ Support?”

Get Paid Everyday!

Uber is finally about to get in on the act – the act of paying drivers daily.  But it looks like they’re at least 6 months away before rolling out their new program nationwide.

In the meantime, there is another service offering to pay drivers every day.  It’s called DailyPay.   I recently wrote about Clearbanc, but I’ve talked to a lot of drivers since then and a lot of them are using Daily Pay and seem to like it, so I thought I’d write about it here.

DailyPay puts cash in your bank account each day for the money you’ve earned from driving that day.  They charge a little less than Clearbanc, they charge $0.99 a day up to $150 in earnings.  They charge $1.49 for any day you earn more than $150.

They deposit the money directly into your bank account.  When you sign up, they will ask for your Uber account login information.  This is so they can connect to your account to track how much you’re earning.  You’ll also be asked to login to your Uber account to update your payment information to direct Uber to send your weekly earnings directly to DailyPay.  Obviously DailyPay has to get paid by Uber after they’ve advanced the money to you!  So don’t worry about that part of the process.  I know it can feel a little risky to do this, but don’t worry because DailyPay will be sending your earnings directly to your bank every day you drive.

If you sign up using This Link (or any of the links above) you’ll get the first two weeks of service free!  That could be a $14-$21 savings depending on how often you work and how much you make!

I’ve been getting paid daily for several months now and all I can tell you is – it sure beats getting paid weekly!

How Much are Uber Drivers Making After the Price Cuts?

Now that nearly a couple of months has passed since the nationwide rate slashing by Uber, I’m curious how those of you who drove before the rate cuts feel that they have affected you.  Are you making more, less or about the same as before?  Please leave a comment at the bottom of this article and tell us what city you drive in and how the rate cuts have affected you.

I have one anecdotal story to tell you… a friend of mine who drives in New York City and who has been a huge earner, making upwards of $2,000 a week (because he drives about 18 hours a day – literally, six or seven days a week), just called to tell me the depressing news.

plunging uber income

He told me that one morning shortly after the rate cuts he worked from 8:00 a.m. until noon and made a grand total of $40!  Which of course comes to $10 an hour.

He said he just sat and sat and sat and got no calls.  I was so shocked by this (I say sarcastically) because I had just gotten an email from Uber telling us the great news that since they reduced prices in New York they are seeing positive results for drivers. Continue reading “How Much are Uber Drivers Making After the Price Cuts?”

What I Earned in a Typical Hour After Uber’s Rate Cuts

Driving in New York City I used to typically earn from $20-$24 an hour during the day.  Daytime is very difficult in Manhattan because the trips are short and the traffic is thick.  Most of your money is earned based on how far and how fast you can go.  The per minute rate in New York is now enough to earn you $14.41 per hour (down from $16 an hour previously), if you had a passenger in the car and sat completely still for an entire hour.  So the less you move, the less you earn.  And in New York, you don’t move very much.  Sometimes you sit in traffic dead stopped for many minutes at a time, so all you’re earning is the per-minute rate – which means you’re only earning at the rate of $14.41 per hour.

The per mile rate in New York will now earn you $72.03 per hour if you drove at 60 mph for an entire hour.  That’s down from $88.50 per hour – a 19% decrease.  The combined per-minute/per-mile rate would now earn you $86 per hour if you drove at 60 mph for an entire hour.  That’s down from $104.50, or a 15.3% decrease.

But if you also factor in Uber’s new 25% commission, it breaks down like this:   Continue reading “What I Earned in a Typical Hour After Uber’s Rate Cuts”